Thank you for choosing AFERIY products. We are committed to providing you with the best possible shopping experience, with a clear and straightforward returns and refunds policy.
Returns and refund policies may also vary in accordance with applicable local legislation.
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You may request cancellation by email within 24 hours of placing your order. Transaction fees apply: 2.6% (credit card), 3.6% (PayPal), 4% (Afterpay/Klarna).
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Once your order has been dispatched, cancellation is no longer possible. Please accept delivery of the parcel first, then contact our team to arrange a return.
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We will contact you by email. If we receive no reply within 15 days, your order will be automatically cancelled and refunded.
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Please contact us immediately so we can open an investigation with the carrier on your behalf.
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Contact us immediately and provide video and/or photographic evidence. We will cover the cost of the return postage.
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Your refund will be processed within 7 working days of receipt and inspection of the returned item. You will be notified by email once it has been issued.
NEED TO START A RETURN?
Information last updated 1 January 2024. If our policy changes, we will update this page accordingly.
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